PRIVACY POLICY

BienPoMD Aesthetics OPC
Effective Date: 01 November 2025

BienPoMD Aesthetics OPC operates www.bienpomd.com, its associated messaging channels, and digital services to assist individuals with aesthetic inquiries and in-person consultation bookings. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable international standards.

By accessing our website, messaging platforms, or booking services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal data:

a. Direct Information Provided by Users

• Full name, contact number, and email address

• Messages, consultation details, and preferences

• Photos or videos submitted for initial evaluation

• Appointment-related information

b. Automatically Collected Data

• Device information (IP address, browser type)

• Usage data on our website

• Activity on messaging platforms

c. Cookies and Tracking Technologies

• Meta Pixel, Google Analytics, and similar tools may track user behavior for service improvement and marketing optimization.

2. How We Use Personal Data

We use personal information to:

• Confirm and manage consultation appointments

• Provide guidance based on medical and aesthetic concerns

• Communicate updates, reminders, and relevant service information

• Improve website performance and digital experience

• Enhance patient safety and service quality

• Comply with legal and regulatory requirements

Photos submitted for evaluation may be securely retained in patient records for clinical reference and continuity of care.

3. Sharing of Personal Data

We do not sell or rent personal information.

However, data may be shared with third-party service providers strictly for operational purposes, such as:

• Make.com, ManyChat, or similar automation systems

• Website hosting and analytics providers

• Communication platforms (Meta/Facebook/Instagram/WhatsApp)

All third parties are required to protect data confidentiality and security.

Personal data may also be shared when legally required, such as in response to authorized government requests.

4. Data Storage and Protection

We implement industry-standard security measures including encryption, access controls, and secure storage systems.
Only authorized personnel may access patient data.

We store personal images and medical evaluation data as part of the patient record, unless deletion is requested or required by law.

5. Data Retention

Personal data is retained only as long as necessary to fulfill the purposes stated in this policy or as required by law, including medical documentation standards.

Users may request deletion of their data, subject to medical and legal obligations.

6. Your Rights Under the Data Privacy Act

You have the right to:

• Access your personal data

• Correct inaccuracies

• Withdraw consent

• Request deletion (subject to legal requirements)

• Lodge a complaint with the National Privacy Commission (NPC)

Requests shall be processed within a reasonable timeframe, subject to identity verification.

7. Cookies & Tracking

We use cookies and analytics tools to:

• Improve website functionality

• Measure marketing performance

• Understand browsing behavior

You may control cookies via your browser settings.

8. Children’s Privacy

Our services are intended for individuals 18 years and older.
We do not knowingly collect information from minors without legal guardian consent.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page with the updated effective date.

10. Contact Information

For concerns or to exercise your privacy rights, contact:

Data Protection Officer
BienPoMD Aesthetics OPC
TRX Building, Congress Avenue Extension
Brgy. Pasong Tamo, Quezon City, Philippines
Phone: +63 2 8818 1598
Email: info@bienpomd.com

Acceptance of This Policy

By using our website, scheduling appointments, or communicating with us through digital channels, you acknowledge and agree to this Privacy Policy.